DISCOVER
Executive Context · Evidence Coverage · Work Discovery · Workflow Friction
Underlying analytical components remain available for executive drill-down.
Opportunity portfolio
Opportunity management
AI Agent · £402,000 realisable value · 82% confidence
Account Executives are augmented; capacity redeployed to selling and growth.
Status: NOW based on value, confidence, dependencies and Decision Assurance.Case administration
AI Agent · £285,000 realisable value · 84% confidence
Support specialists retain case resolution; administration shifts to controlled agent handling.
Status: NOW based on value, confidence, dependencies and Decision Assurance.Data reconciliation
Copilot · £180,000 realisable value · 72% confidence
Finance retains approval and control; reconciliation is augmented.
Status: PILOT based on value, confidence, dependencies and Decision Assurance.HR administration
Workflow Redesign · £115,000 realisable value · 66% confidence
Create People Workflow Owner role and reskill HR operations.
Status: PREPARE based on value, confidence, dependencies and Decision Assurance.Campaign content production
Do Not Proceed · £0 realisable value · 39% confidence
Blocked: insufficient evidence and brand/customer risk.
Decision Assurance: evidence coverage and quality controls are insufficient.Executive summary
Scope: 3,000 employees across seven functions and five countries.
Evidence coverage: 89%.
Risk-adjusted realisable value: £982,000; investment: £650,000; forecast ROI: 51%.
Future workforce: 5 roles materially change; capacity is not assumed to be redundancy.
Opportunity portfolio
NOW: Opportunity management — £402,000 realisable value; AI Agent.
NOW: Case administration — £285,000 realisable value; AI Agent.
PILOT: Data reconciliation — £180,000 realisable value; Copilot.
PREPARE: HR administration — £115,000 realisable value; Workflow Redesign.
DO NOT PROCEED: Campaign content production — £0 realisable value; Do Not Proceed.
Decision assurance
Decision Assurance: evidence coverage and quality controls are insufficient.
Every recommendation carries evidence, assumptions, confidence and human approval requirements.
Measurement plan
Baseline and target measures for output, cycle time, quality, adoption and financial value.
Attribution caution and forecast-accuracy tracking are mandatory.